Refund and Returns Policy
Refund & Returns Policy
We want you to shop with confidence. If there’s an issue with your order, we’re here to help.
Order Issues & Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
To assist you quickly, please provide:
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Your order number
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Clear photos or videos of the issue
Once confirmed, we will:
Resend a replacement at no extra cost
or Issue a full refund
Lost, Delayed, or Undelivered Orders
If your order is:
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Lost in transit
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Significantly delayed
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Not delivered successfully
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Held during customs clearance
We will:
Reship your order free of charge
or Provide a full refund
Your order is fully protected until it reaches you.
Returns Policy
Due to the nature of vape products and for hygiene and safety reasons, we do not accept returns for change of mind.
We also do not accept returns if:
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The product has been opened or used
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The packaging is damaged after delivery
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Incorrect items were ordered by the customer
Please ensure you select your products carefully before completing your purchase.
Non-Refundable Situations
Refunds or replacements will not be issued if:
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Incorrect shipping address was provided by the customer
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Delivery failed due to customer unavailability
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The package is marked as delivered by the courier
Refund Processing
Once your refund is approved:
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Refunds will be issued to your original payment method
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Processing time: 3–7 business days (depending on your bank or provider)
Order Cancellation
Orders can only be cancelled within 12 hours of purchase.
Once your order has been processed or shipped, cancellation is no longer possible.
Contact Us
If you need assistance, please contact our support team:
WhatsApp: We aim to respond to all enquiries within 24 hours.