A Heartfelt Apology for Shipping Delays from Our Australia Warehouse

Dear Customers,

We would like to extend our deepest apologies for the delays in processing and shipping orders from our Australia warehouse.As this is our first time working with a new warehouse partner in Australia, there were some unforeseen challenges, which may have affected the timely delivery of your order.We understand how frustrating this can be, and we are truly sorry for the inconvenience caused.

Please rest assured that we are actively addressing these issues. Significant improvements have already been made, and we’re confident that we will soon meet our expected delivery times. We truly appreciate your patience and understanding as we continue to improve our processes.

As a token of our appreciation, we’ve created a special compensation plan for affected orders. If your order was placed between January 23, 2025, and February 28, 2025, from the Exclusive Australian Warehouse Deals section, you can choose one of the following compensation options:

Compensation Options:

• A: Receive a free random-style vape as a gift.
• B: A $15 USD no-minimum discount coupon for your next purchase.
• C: On your next repurchase from the Exclusive Australian Warehouse Deals section, if you buy more than 4 items, contact our customer service to receive 3 free random-flavor vape gifts.

How to Claim Your Compensation:

If your order qualifies for compensation, please contact our customer service team at:

• Email: [email protected]
• WhatsApp: +1(603)438-3596

Provide your order details and let us know which compensation option you prefer, and we’ll handle the rest.Please note that each affected order is eligible for only one compensation option.

We genuinely appreciate your understanding and support as we work to improve our services. Thank you for being a valued part of the Infinitymist community!

Best regards,
The Infinitymist Team